Email support
support@jawnetic.comWe aim to reply within two working days. Include the email address on your Jawnetic account and, for a bug, your iPhone model and iOS version. The app version is shown on the About screen in the app.
01The app
Is Jawnetic free?
Yes. The app is free, with no subscription and no in-app purchases. You only pay if you choose to buy Tuff Gum from the ROCKJAW shop.
Do I need Tuff Gum to use it?
Jawnetic is built around resistance gum, and programmes are set to Tuff Gum resistance levels. You can explore the app without it, but the sessions are designed to be done with resistance gum.
Who can use Jawnetic?
Adults aged 18 and over, on iPhone.
What does the app read from Apple Health?
Only if you allow it: sleep, heart rate variability, resting heart rate and dietary sodium. They are used to show your training readiness. Jawnetic never writes to Apple Health. To turn access off, open iOS Settings > Health > Data Access & Devices > Jawnetic.
Why can't I find face scans?
Face scans are paused for now while we improve how scan photos are handled. Training, streaks, badges, reports and readiness all work as normal.
My jaw hurts. What should I do?
Stop training and rest. If the pain doesn't go away, or you have clicking, locking or a known jaw (TMJ) or dental condition, see a dentist or doctor before training again. Jawnetic is a fitness app, not medical advice.
How do I report a post or a member in the Community?
Use the report option on the post or profile. You can also block a member to hide everything they post. We review reports within 24 hours. To appeal a decision, email us.
02Your data
How do I delete my account?
In the app, go to Account Settings and choose Delete my account. Your profile and training data are removed straight away, and backup copies within 30 days. If you can't sign in, email us from the address on your account and we'll do it for you.
Can I get a copy of my data?
Yes. In Account Settings, choose Export My Data to download a JSON file of everything on your account.
Do you sell my data or show me ads?
No. There are no ads or ad trackers in Jawnetic, and we never sell your data. The full detail is in our Privacy Policy.
I forgot my password.
On the sign-in screen, tap the forgotten password link and we'll email you a reset link. If you signed up with Apple or Google, sign in with that button instead.
03Tuff Gum orders
Where is my order?
Tuff Gum orders are handled by the ROCKJAW shop. Your confirmation email has your order number and tracking link. For help with an order, contact ROCKJAW through rockjaw.co.uk, or email us and we'll pass it on.
Returns and refunds for gum
Physical orders follow the ROCKJAW shop's own delivery and refund policies, shown at checkout on rockjaw.co.uk.